/* Care Desk: one stylesheet for the partner-branded portals and the HeySheep desk.
   Brand colours arrive as --brand / --brand2 / --brand-ink from the host config (build.py). */
:root{--bg:#F5F5F9;--card:#fff;--ink:#16151F;--ink2:#565564;--ink3:#8B8A99;--line:#E6E5EE;--line2:#D9D8E3;
  --brand:#534AB7;--brand2:#7F77DD;--brand-ink:#26215C;--soft:color-mix(in srgb,var(--brand) 9%,#fff);
  --ok:#15803D;--ok-bg:#E8F6EC;--warn:#B45309;--warn-bg:#FEF3E2;--bad:#C81E1E;--bad-bg:#FDECEC;--info:#1D5FD1;--info-bg:#E9F0FD;
  --note:#FFF8DD;--note-line:#EBCB5C;--r:14px;--sh:0 1px 2px rgba(22,21,31,.05);
  --font:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif}
*{box-sizing:border-box;margin:0;padding:0}
html{-webkit-text-size-adjust:100%}
body{font:15px/1.5 var(--font);color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased;min-height:100svh}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;background:none;border:0}
a{color:var(--brand)}
.i{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.i.s{width:15px;height:15px}.i.l{width:22px;height:22px}
:focus-visible{outline:3px solid color-mix(in srgb,var(--brand) 45%,transparent);outline-offset:2px;border-radius:8px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.hide{display:none!important}

/* ---------- buttons, chips ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:0 16px;border-radius:11px;
  font-weight:600;font-size:14.5px;white-space:nowrap;border:1px solid transparent;transition:background .15s,border-color .15s}
.btn.pri{background:var(--brand);color:#fff}.btn.pri:hover{background:var(--brand-ink)}
.btn.sec{background:#fff;border-color:var(--line2)}.btn.sec:hover{border-color:var(--ink3)}
.btn.ghost{color:var(--ink2)}.btn.ghost:hover{background:#EEEDF4;color:var(--ink)}
.btn.sm{min-height:34px;padding:0 12px;font-size:13.5px;border-radius:9px}
.btn:disabled{opacity:.55;cursor:default}
.pill{display:inline-flex;align-items:center;gap:5px;height:24px;padding:0 9px;border-radius:999px;font-size:12px;font-weight:650;
  white-space:nowrap;background:#EEEDF4;color:var(--ink2)}
.pill.new{background:var(--info-bg);color:var(--info)}
.pill.open{background:color-mix(in srgb,var(--brand) 12%,#fff);color:var(--brand-ink)}
.pill.waiting{background:var(--warn-bg);color:var(--warn)}
.pill.resolved{background:var(--ok-bg);color:var(--ok)}
.pill.closed{background:#EEEDF4;color:var(--ink3)}
.pill.urgent{background:var(--bad-bg);color:var(--bad)}
.pill.late{background:var(--bad);color:#fff}
.pill.due{background:#fff;border:1px solid var(--line2);color:var(--ink2)}
.pill.met{background:var(--ok-bg);color:var(--ok)}
.dot{width:8px;height:8px;border-radius:50%;background:var(--brand);flex:none}
.demo{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;padding:3px 8px;border-radius:6px;
  background:#16151F;color:#fff}

/* ---------- top bar ---------- */
.top{position:sticky;top:0;z-index:40;height:62px;display:flex;align-items:center;gap:14px;padding:0 20px;background:#fff;
  border-bottom:1px solid var(--line)}
.top .logo{height:30px;width:auto;display:block}
.top .prod{font-weight:650;font-size:15px;color:var(--ink2);padding-left:14px;border-left:1px solid var(--line)}
.top .sp{flex:1}
.who{display:flex;align-items:center;gap:10px;font-size:14px}
.who b{font-weight:650}.who small{display:block;color:var(--ink3);font-size:12px;line-height:1.2}
.av{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;
  flex:none;background:var(--soft);color:var(--brand-ink);overflow:hidden}
.av img{width:100%;height:100%;object-fit:contain;display:block}
.av.team{background:#fff;border:1px solid var(--line)}
.av.team img{padding:5px}

/* ---------- login ---------- */
.login{min-height:100svh;display:grid;grid-template-columns:1.05fr 1fr}
.login .art{position:relative;overflow:hidden;color:#fff;padding:48px;display:flex;flex-direction:column;justify-content:space-between;
  background:linear-gradient(140deg,var(--brand-ink),var(--brand) 55%,var(--brand2))}
.login .art:after{content:"";position:absolute;right:-160px;bottom:-200px;width:560px;height:560px;border-radius:50%;
  background:radial-gradient(closest-side,rgba(255,255,255,.22),transparent)}
.login .art .logo{height:40px;width:auto;background:#fff;padding:8px 12px;border-radius:12px;box-sizing:content-box}
.login .art h1{font-size:clamp(30px,3.6vw,48px);line-height:1.08;letter-spacing:-.025em;max-width:520px;margin:22px 0 14px}
.login .art p{color:rgba(255,255,255,.82);font-size:17px;max-width:480px}
.login .art ul{list-style:none;display:grid;gap:12px;margin-top:28px;position:relative;z-index:1}
.login .art li{display:flex;gap:10px;align-items:center;font-weight:550}
.login .side{display:flex;align-items:center;justify-content:center;padding:40px 24px}
.login .box{width:100%;max-width:440px}
.login h2{font-size:24px;letter-spacing:-.015em;margin-bottom:6px}
.login .muted{color:var(--ink2);margin-bottom:22px}
.acct{width:100%;display:flex;align-items:center;gap:14px;text-align:left;padding:14px 16px;border-radius:14px;background:#fff;
  border:1px solid var(--line);margin-bottom:10px;transition:border-color .15s,transform .15s}
.acct:hover{border-color:var(--brand);transform:translateY(-1px)}
.acct b{display:block;font-size:15px}.acct small{display:block;color:var(--ink3);font-size:13px}
.acct .i{margin-left:auto;color:var(--ink3)}
.acct .tag{margin-left:auto;font-size:11.5px;font-weight:700;color:var(--brand-ink);background:var(--soft);padding:3px 8px;border-radius:6px}
.fine{font-size:12.5px;color:var(--ink3);margin-top:18px;line-height:1.5}
.err{color:var(--bad);font-size:14px;margin-top:10px}

/* ---------- layouts ---------- */
.shell{display:grid;grid-template-columns:400px 1fr;height:calc(100svh - 62px)}
.col{overflow:auto;min-width:0}
.col.list{border-right:1px solid var(--line);background:#FBFBFD}
.pad{padding:18px}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh)}
.site{padding:16px;display:grid;gap:12px}
.site h3{font-size:16px;letter-spacing:-.01em}
.site .dom{color:var(--ink3);font-size:13.5px}
.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.stats div{background:#F7F7FA;border-radius:10px;padding:8px 10px}
.stats b{display:block;font-size:15px;white-space:nowrap}.stats small{display:block;color:var(--ink3);font-size:11.5px;white-space:nowrap}
.ok{color:var(--ok)}
.listhead{display:grid;gap:8px;margin:20px 2px 10px}
.listhead h3{font-size:13px;letter-spacing:.06em;text-transform:uppercase;color:var(--ink3)}
.tabs{display:flex;gap:4px;flex-wrap:wrap}
.tabs button{height:30px;padding:0 10px;border-radius:8px;font-size:13px;font-weight:600;color:var(--ink2)}
.tabs button[aria-pressed=true]{background:var(--ink);color:#fff}
.tk{width:100%;text-align:left;display:grid;gap:6px;padding:13px 14px;border-radius:12px;border:1px solid transparent;margin-bottom:6px;
  background:#fff;box-shadow:var(--sh);position:relative}
.tk:hover{border-color:var(--line2)}
.tk[aria-current=true]{border-color:var(--brand);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 14%,transparent)}
.tk .r1{display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--ink3)}
.tk .r1 .ref{font-weight:700;color:var(--ink2);font-variant-numeric:tabular-nums;white-space:nowrap}
.tk .r1 .biz{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk .r1 .t{white-space:nowrap}
.tk .r1 .t{margin-left:auto}
.tk .sub{font-weight:650;font-size:14.5px;line-height:1.35}
.tk .r3{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.tk .unread{position:absolute;left:-4px;top:18px;width:8px;height:8px;border-radius:50%;background:var(--brand)}
.empty{display:grid;place-items:center;align-content:center;text-align:center;gap:10px;color:var(--ink3);height:100%;padding:40px}
.empty .i{width:40px;height:40px;stroke-width:1.5;color:var(--line2)}
.empty h3{color:var(--ink);font-size:18px}

/* ---------- ticket detail ---------- */
.detail{display:flex;flex-direction:column;height:100%}
.dhead{padding:16px 22px;border-bottom:1px solid var(--line);background:#fff;display:grid;gap:8px}
.dhead .r1{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:13px;color:var(--ink3)}
.dhead h2{font-size:20px;letter-spacing:-.015em;line-height:1.25}
.dhead .acts{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.back{display:none}
.thread{flex:1;overflow:auto;padding:22px;display:flex;flex-direction:column;gap:16px;background:var(--bg)}
.msg{display:flex;gap:10px;max-width:760px}
.msg .b{background:#fff;border:1px solid var(--line);border-radius:4px 14px 14px 14px;padding:11px 14px;box-shadow:var(--sh);min-width:0}
.msg .h{display:flex;align-items:baseline;gap:8px;font-size:12.5px;color:var(--ink3);margin-bottom:3px;flex-wrap:wrap}
.msg .h b{color:var(--ink);font-size:13.5px}
.msg .tx{white-space:pre-wrap;overflow-wrap:anywhere}
.msg.me{margin-left:auto;flex-direction:row-reverse}
.msg.me .b{background:var(--brand);border-color:var(--brand);color:#fff;border-radius:14px 4px 14px 14px}
.msg.me .h,.msg.me .h b{color:rgba(255,255,255,.85)}
.msg.note .b,.msg.me.note .b{background:var(--note);border-color:var(--note-line);color:var(--ink)}
.msg.me.note .h{color:#8A6D00}.msg.me.note .h b{color:var(--ink)}
.msg .as{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;font-weight:650;color:var(--brand-ink);
  background:var(--soft);padding:1px 7px;border-radius:6px}
.msg.note .as{background:#F7E7A6;color:#6B5200}
.ev{align-self:center;font-size:12.5px;color:var(--ink3);display:flex;align-items:center;gap:6px;background:#EDECF3;
  padding:4px 12px;border-radius:999px}
.files{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.file{display:flex;align-items:center;gap:6px;font-size:13px;padding:6px 10px;border-radius:9px;background:rgba(0,0,0,.05);
  max-width:240px;color:inherit;text-decoration:none}
.file span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.thumb{width:120px;height:84px;border-radius:9px;object-fit:cover;display:block;background:#E9E8EF;border:1px solid rgba(0,0,0,.06)}
.compose{border-top:1px solid var(--line);background:#fff;padding:12px 16px 14px}
.compose .mode{display:flex;align-items:center;gap:6px;margin-bottom:8px;flex-wrap:wrap}
.compose .mode button{height:30px;padding:0 11px;border-radius:8px;font-size:13px;font-weight:650;color:var(--ink2);display:inline-flex;
  align-items:center;gap:6px}
.compose .mode button[aria-pressed=true]{background:var(--soft);color:var(--brand-ink)}
.compose .mode button.notebtn[aria-pressed=true]{background:#F7E7A6;color:#6B5200}
.compose .as{margin-left:auto;display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--ink2)}
.compose .as b{color:var(--ink)}
.compose textarea{width:100%;min-height:84px;max-height:240px;resize:vertical;border:1px solid var(--line2);border-radius:12px;
  padding:11px 13px;background:#fff;line-height:1.45}
.compose.note textarea{background:var(--note);border-color:var(--note-line)}
.compose textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 14%,transparent)}
.compose .row{display:flex;align-items:center;gap:8px;margin-top:8px;flex-wrap:wrap}
.compose .row .sp{flex:1}
.chosen{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.chosen span{font-size:12.5px;background:#F1F0F6;padding:4px 9px;border-radius:7px;display:inline-flex;align-items:center;gap:5px}
select{height:34px;border:1px solid var(--line2);border-radius:9px;background:#fff;padding:0 30px 0 10px;font-size:13.5px;
  appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%238B8A99' stroke-width='2.5' stroke-linecap='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
  background-repeat:no-repeat;background-position:right 10px center}
.rate{display:flex;align-items:center;gap:6px;flex-wrap:wrap;padding:12px 16px;border-top:1px solid var(--line);background:#fff;font-size:14px}
.rate button{width:36px;height:36px;border-radius:9px;display:grid;place-items:center;color:#C9C8D4}
.rate button.on{color:#F5A524}.rate button.on .i{fill:#F5A524}
.closedbar{padding:14px 18px;border-top:1px solid var(--line);background:#fff;display:flex;align-items:center;gap:10px;flex-wrap:wrap;
  color:var(--ink2);font-size:14px}

/* ---------- new request form ---------- */
.form{max-width:720px;margin:0 auto;padding:26px 22px 40px}
.form h2{font-size:22px;letter-spacing:-.015em}
.form .lead{color:var(--ink2);margin:4px 0 20px}
.types{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:18px}
.types label{position:relative;display:grid;gap:4px;padding:13px;border:1px solid var(--line);border-radius:13px;background:#fff;cursor:pointer}
.types label:hover{border-color:var(--line2)}
.types input{position:absolute;opacity:0}
.types label:has(input:checked){border-color:var(--brand);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 14%,transparent)}
.types label:has(input:focus-visible){outline:3px solid color-mix(in srgb,var(--brand) 45%,transparent)}
.types b{font-size:14px;display:flex;align-items:center;gap:7px}
.types small{color:var(--ink3);font-size:12.5px;line-height:1.35}
.types label.down b{color:var(--bad)}
.fld{display:grid;gap:6px;margin-bottom:14px}
.fld span{font-weight:600;font-size:14px}
.fld span em{font-style:normal;color:var(--ink3);font-weight:500}
.fld input,.fld textarea{width:100%;border:1px solid var(--line2);border-radius:11px;padding:10px 12px;background:#fff}
.fld textarea{min-height:130px;resize:vertical}
.fld input:focus,.fld textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 14%,transparent)}
.slabox{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:12px;background:var(--soft);color:var(--brand-ink);
  font-size:13.5px;margin:4px 0 18px}

/* ---------- partner console ---------- */
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;padding:16px 20px;border-bottom:1px solid var(--line);background:#fff}
.kpi{padding:12px 14px;border-radius:12px;background:#F7F7FA}
.kpi b{display:block;font-size:24px;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.kpi small{color:var(--ink3);font-size:12.5px}
.wl{display:flex;align-items:center;gap:10px;padding:10px 20px;font-size:13.5px;background:var(--soft);color:var(--brand-ink);
  border-bottom:1px solid var(--line)}
.console .shell{height:calc(100svh - 62px - 101px - 41px)}

/* ---------- HeySheep desk ---------- */
body.desk{--brand:#534AB7;--brand2:#7F77DD;--brand-ink:#26215C}
.desk .frame{display:grid;grid-template-columns:232px 380px 1fr 300px;height:100svh}
.rail{background:#121120;color:#C9C8D8;display:flex;flex-direction:column;padding:16px 12px;gap:4px;overflow:auto}
.rail .brand{display:flex;align-items:center;gap:10px;color:#fff;font-weight:700;font-size:16px;padding:4px 8px 18px}
.rail .brand i{width:26px;height:26px;border-radius:8px;background:conic-gradient(from 210deg,#CECBF6,#7F77DD,#534AB7,#EF9F27,#CECBF6);display:block}
.rail .brand small{display:block;font-weight:500;font-size:12px;color:#8F8EA6}
.rail h4{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:#6F6E86;padding:14px 10px 6px}
.rail button{display:flex;align-items:center;gap:10px;height:38px;padding:0 10px;border-radius:9px;font-size:14px;font-weight:550;color:#C9C8D8;text-align:left}
.rail button:hover{background:#1D1C30;color:#fff}
.rail button[aria-pressed=true]{background:#2A2843;color:#fff}
.rail button .n{margin-left:auto;font-size:12px;font-variant-numeric:tabular-nums;color:#8F8EA6}
.rail .pm{width:18px;height:18px;border-radius:5px;background:#fff;padding:2px;flex:none;object-fit:contain}
.rail .me{margin-top:auto;display:flex;align-items:center;gap:10px;padding:12px 8px 4px;border-top:1px solid #24233A;font-size:13.5px}
.rail .me .av{background:#2A2843;color:#fff}
.rail .me small{display:block;color:#8F8EA6;font-size:12px}
.rail .me button{margin-left:auto;width:36px;padding:0;justify-content:center}
.desk .col.list{height:100svh}
.desk .detail{height:100svh}
.info{border-left:1px solid var(--line);background:#fff;overflow:auto;padding:18px;display:grid;gap:18px;align-content:start;height:100svh}
.info h4{font-size:11.5px;letter-spacing:.09em;text-transform:uppercase;color:var(--ink3);margin-bottom:8px}
.kv{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:13.5px}
.kv dt{color:var(--ink3)}.kv dd{font-weight:550;overflow-wrap:anywhere}
.wlbox{border-radius:12px;padding:12px;background:#F3F2FB;font-size:13px;color:var(--ink2);display:grid;gap:8px}
.wlbox b{color:var(--ink)}
.pm-row{display:flex;align-items:center;gap:8px}
.pm-row img{width:22px;height:22px;object-fit:contain}
.macros{display:flex;gap:6px;flex-wrap:wrap}
.preview{position:fixed;inset:0;z-index:80;background:rgba(18,17,32,.55);display:flex;align-items:center;justify-content:center;padding:20px}
.preview .ph{width:390px;max-width:100%;height:min(780px,92svh);background:var(--bg);border-radius:34px;border:10px solid #121120;
  overflow:hidden;display:flex;flex-direction:column;position:relative}
.preview .ph .top{height:54px;padding:0 14px;position:static}
.preview .ph .top .logo{height:24px}
.preview .ph .thread{padding:16px}
.preview .cap{position:absolute;top:18px;left:50%;transform:translateX(-50%);color:#fff;font-size:13.5px;font-weight:600;
  display:flex;gap:8px;align-items:center;white-space:nowrap}
.preview .x{position:absolute;top:14px;right:18px;color:#fff;width:40px;height:40px;display:grid;place-items:center;border-radius:10px}
.preview .x:hover{background:rgba(255,255,255,.12)}

/* ---------- toasts, lightbox ---------- */
.toasts{position:fixed;right:18px;bottom:18px;z-index:90;display:grid;gap:8px}
.toast{background:#16151F;color:#fff;border-radius:12px;padding:12px 14px;font-size:14px;display:flex;gap:10px;align-items:center;
  max-width:360px;box-shadow:0 10px 30px rgba(0,0,0,.18);animation:tin .25s ease}
.toast button{color:#CECBF6;font-weight:650;margin-left:6px}
@keyframes tin{from{transform:translateY(8px);opacity:0}}
.lb{position:fixed;inset:0;z-index:95;background:rgba(10,10,16,.85);display:grid;place-items:center;padding:24px}
.lb img{max-width:100%;max-height:90svh;border-radius:10px}
.spin{width:18px;height:18px;border-radius:50%;border:2.5px solid rgba(255,255,255,.4);border-top-color:#fff;animation:sp .8s linear infinite}
@keyframes sp{to{transform:rotate(1turn)}}

/* ---------- responsive ---------- */
@media (max-width:1360px){.desk .frame{grid-template-columns:76px 340px 1fr}.info{display:none}
  .rail .brand span,.rail h4,.rail button span,.rail button .n,.rail .me div{display:none}.rail button{justify-content:center}
  .desk .infoin{display:block}}
.infoin{display:none;padding:12px 22px;border-bottom:1px solid var(--line);background:#fff}
.infoin .wlbox{margin-top:0}
@media (max-width:1100px){.kpis{grid-template-columns:repeat(3,1fr)}.kpis .kpi:nth-child(n+4){display:none}
  .console .shell{height:calc(100svh - 62px - 101px - 41px)}}
@media (max-width:900px){
  .login{grid-template-columns:1fr}.login .art{padding:28px 22px}.login .art ul{display:none}
  .shell,.console .shell{grid-template-columns:1fr;height:auto;min-height:calc(100svh - 62px)}
  .shell[data-view=detail] .col.list{display:none}.shell[data-view=list] .col.main{display:none}
  .detail{height:calc(100svh - 62px)}.console .detail{height:calc(100svh - 62px)}
  .back{display:inline-flex}
  .types{grid-template-columns:1fr 1fr}
  .top .prod{display:none}.who div{display:none}
  .desk .frame{grid-template-columns:1fr;height:auto}.rail{flex-direction:row;height:60px;padding:8px;position:sticky;top:0;z-index:30;overflow-x:auto}
  .rail .brand{padding:4px 8px}.rail h4,.rail .me div{display:none}.rail .me{margin:0 0 0 auto;border:0;padding:0}
  .desk .col.list{height:auto}.desk .detail{height:calc(100svh - 60px)}
  .desk .frame[data-view=detail] .col.list{display:none}.desk .frame[data-view=list] .col.main{display:none}
  .kpis{grid-template-columns:1fr 1fr;padding:12px}.kpis .kpi:nth-child(n+3){display:none}.kpi b{font-size:20px}
  .wl{padding:10px 14px}
}
@media (max-width:520px){.types{grid-template-columns:1fr}.top{padding:0 14px}.thread{padding:16px 12px}.dhead{padding:14px 16px}
  .msg .b{max-width:calc(100vw - 80px)}}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}